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  • Smart Home
  • CLS

Kyla App

Where can I download the Kyla App?

You can download the Kyla App from App Store (iOS platform) or Google Play (Android platform).

Which operating systems (OS) are compatible with Kyla?

Here are the OS version compatible with Kyla:

 

Devices Compatible OS
Apple smart phone & tablet iOS 11.0++ and above
Android smart phone & tablet Android 6.0 and above

Can I control my Kyla device(s) without the internet connection?

No, almost all the Kyla devices required Wi-Fi access to work on except for Smart ZigBee device that can be controlled using LAN connection.

How many homes can I set in one account?

You can set up to five (5) homes in one account.

How many Smart Hubs can I add in one home?

You can add up to eight (8) Smart Hubs per home.

How many floors can I add in one home?

You can add up to eight (8) floors per home.

How many rooms can I add in onehome?

You can add up to fifty (50) rooms per home.

How many scenes can I create in one home?

You can create up to sixty (60) scenes per home.

How many schedule tasks can I create?

You can create fifteen (15) tasks.

What are the languages available on Kyla?

English and Chinese.

Can I add my phone number to my account?

No, you cannot add phone number to my account.

Can I login my Kyla account in different phones at the same time?

Yes, you can login to your Kyla account in multiple phones at the same time.

Why do I get a different time reading in the app?

You have to allow Kyla to access the location permission on the setting of your mobile phone.

Why are there no push notification(s) from Kyla

Please follow the steps below to set-up the notification setting:

1. Open Kyla app.

2. Tap the menu bar on the upper-left corner.

3. Tap Settings > activate Notifications.

Smart Hub

How do I add the Smart Hub to the Kyla App?

  1. Download Kyla App (the one in orange) on App Store or Google Play
  2. Open Kyla App and tap “+” symbol on the top right corner.
  3. Select Hu > Smart Hub, tap “OK” when reminded to use a 2.4GHz WiFi network
  4. Search Device, select “Kyla-Hub-XXXX”, enter Wi-Fi password when prompted
  5. Successful pairing will be showed on the Kyla App

What is the input power for Smart Hub?

The input power is DC 5V 1A, via micro USB.

How do I know if the Smart Hub is successfully configured?

The newly-added Smart Hub will appear on the home screen of the app.

What should I do if the configuration has failed?

  1. Switch off the power supply of the Smart Hub, then switch on again.
  2. Reset the device by waiting the WiFi LED on the Smart Hub to blink, then press and hold the main button for more than 5 seconds. Release the button when all the LEDs turn off.
  3. Restart the pairing process.

IMPORTANT:

  • Use a 2.4GHz WiFi network.
  • Ensure your router supports wireless IEEE802.11b/g/n standard.
  • Ensure your router security mechanism is WEP, WPA-PSK or WPA2-PSK, we recommend WPA/WPA2.
  • Ensure your router has open DHCP.

Why does the Smart Hub’s backlight blink after configuration?

The Smart Hub is updating. Please keep the Smart Hub turned on for five (5) minutes after the configuration.

How do I connect the Smart Hub to a new router?

If you need to move your hub from a paired gateway to a new one, you may use this feature.

  • From the App, select > Device Settings > Reconfigure Device > (provide new gateway WiFi credentials)
  • Press and hold the button for more than 5 seconds until Green WiFi LED blink, then release

How many devices can I add to a Smart Hub?

Up to twelve (12) devices.

How do I restore to default setting?

Press and hold the main button for more than 5 seconds. Release the button when all the LEDs turn off. The status of the LED light represents:

  • On: Working normally.
  • Flash once: Triggering a command.
  • Slow flashing: Searching for device.

Is the Smart Hub compatible with products of other brands?

No, they are not compatible.

How many Smart Hubs can I add to one account?

You can add up to five (5) Smart Hubs in one account.

How long will Kyla provide security updates to their Smart Home device for?

Till 31st Dec 2023, and extended support may be provided after the stated date.

Switches

How to configure/pair the Smart Switch?

  1. Ensure Kyla Smart Hub has been installed.
  2. Turn on Smart Switch power supply.
  3. Press and hold Smart Switch button for at least 5 seconds. (For 2 Gang and 3 Gang, press any button)
  4. From the App, select Add Device > Switches > (select switch) > (select existing Smart Hub) > Pair

How to reset the Smart Switch?

Press and hold the button for at least 5 seconds. (The Red and Blue LED will blink for approximately 30 seconds before connection time-out)

What is the input power for Smart Switch?

The input power is at 100-240 VAC, 50Hz.

What is the maximum loading for the Smart Switches?

  • Smart Light Switch 1 Gang Switch: 600W
  • Smart Light Switch 2 Gang Switch: 300W/Gang
  • Smart Light Switch 3 Gang Switch: 200W/Gang
  • Smart Dimmer Switch: 300W

How to set-up the two-way control?

  1. Ensure both Kyla Smart switches have been installed.
  2. Rename both Kyla switches.
  3. Tap one of the switches > tap Settings
  4. Scroll down and enable the two-way switch connection.
  5. Select the switch that you wish to use for two-way control.

What does the color on the LED lights represent?

Colour Status Descriptions

Blue

Solid

Switch is ON

Red

Solid

Switch is OFF

Red and Blue

Blinking Rapidly (1 second)

Reset / Pairing Mode

Red

Solid

Pairing Completed
(switch default state is OFF)

Blue

Solid

Pairing Completed
(switch default state is ON)

Can I control the Smart Switch on Kyla App without installing a Smart Hub?

No, the remote functions will be unavailable without the Smart Hub. However, you can turn on/off the Smart Switch manually.

What can I do if the Smart Switch cannot be connected to Smart Hub?

  1. Ensure Smart Hub has been installed.
  2. Press and hold Smart Switch button for at least 5 seconds to reset. (For 2 Gang and 3 Gang, press any button)
  3. Place both devices nearer to each other and connect again.

If the Smart Switch still cannot be connected, remove the wiring from the back plate of the switch panel before installing it again

Smart Plug

What are the colors on the LED Light represents?

Colour

Status

Remarks

Green

On

Power On, Connected to Wi-Fi Network

Blinking (1s on, 1s off)

Power On, Not connected to Wi-Fi Network

Red

Blinking (<0.2s on, <0.2 off)

Connecting to Wi-Fi Network

Green & Red

Off

Power off

Red

Blinking

Reset/ Pairing

What is the input power for Smart Plug?

The Input power for Smart Plug UK is 100-240VAC, 50/60Hz, 13A.
The input power for Smart Plug US is 120VAC, 60Hz

How to configure the Smart Plug?

Follow the steps below:

  1. Download and login to Kyla App from Google Play/ App store.
    Requirements:
    • iOS 12.0 or later
    • Android 5.0 or later
  2. Switch on the power supply.
  3. From the App, select Plugs > Smart Plugs (UK/US) > Scan QR code / Search Device

 

Pair option:

  • Select “Scan QR code”
  • Scan the QR code on the device or packaging box.
  • Enter Wi-Fi password.
  • Pairing is successfully completed

 

Search Device Option:

  • Select “Kyla-Plug-XXXX”.
  • Enter Wi-Fi password.
  • Pairing is successfully completed

What should I do if the configuration has failed?

  • Ensure your Android device(s) are updated to OS version 4.0 and above
  • Check your smart phone and Wi-Fi connection to search for your router.
  • Ensure you have entered the right password for Wi-Fi.
  • Ensure your router supports wireless IEEE802.11b/g/n standard.
  • Ensure you have entered the right user name of the internet.
  • Ensure your router security mechanism is WEP, WPA-PSK or WPA2-PSK, we recommend WPA/WPA2.
  • Ensure you have an available IP for the router, if not you can disconnect other device and try it again.

How do I connect the new Smart Plug to the router?

You have to configure the new Smart Plug and connect it to the wireless router again.

Why does the Smart Plug show offline sometimes?

The Wi-Fi connection might be disconnected or not available. You may try to restart the router to connect back the Smart Plug.

How many schedule tasks can I set?

You can set up to fifteen (15) tasks.

Why does the Smart Plug’s backlight blink after configuration?

Please check on the followings:

  • Ensure your router is turned on.
  • Ensure you have entered the correct password.
  • Ensure the router DHCP is available.

How to control the Smart Plug by Google Home?

You have to follow the steps below:

  • Turn on Google Home.
  • Instruct Google Home with the name assigned.

How many schedule tasks can I set?

Unlimited.

Smart Station

How to pair the Smart Station?

Follow the steps:

  1. Download Kyla app from App Store or Google Play. (Requires iOS 12.0 or later/Android 5.0 or later)
  2. Plug in USB-C cable to the USB-C port and power supply (power supply not included)
  3. Use one of the following methods to put the Smart Station in WiFi Pairing Mode
    a. Power on the device for the first tie
    b. Press and hold the function button for 5 seconds and release
  4. From the app, select Add Device > Controls > Smart Station > Search WiFi > select “Kyla-Station-xxxxx” (Note: if the device is undetectable, reset the device and try again)

How to reset the Smart Station?

Press and hold the top button for 5 seconds and release. (Note: The white LED blinks for 120 seconds before connection time-out)

What are the colours on the LED Light represents?

During Pairing:

LED Colours

State

Action

White

Off

Normal

 

Blinking rapidly (0.1s)

Resetting device / Pairing mode

 

Blinking slowly (0.3s)

WiFi disconnected

 

Middle LED blink slowly (0.3s)

1. Entering IR learning mode
2. Learning IR signal

Red

Middle LED blink once

Received IR signal (Have learned)

 

Three LEDs blink twice

Learned IR signal

 

Status indicator:

LED Colours

State

Description

Air Quality

Avg Temp

Avg Humidity

Red

Solid

Very Poor

Hot

Very Humid

Yellow

Solid

Poor

Warm

Humid

Green

Solid

Fair

Moderate

Comfort

Blue

Solid

Good

Cold

Very Dry

-

Left Light Off

Silent Mode

What are the control functions of the function button?

Function Button

Result

Press once

User-defined via app
LEDs blink once

Press twice

User-defined via app
LEDs blink twice

Press and hold for 5s or more and release

All 3 LEDs will turn on.
Enter pairing mode
3 LED blink rapidly for 120s

How to add a remote control?

  1. Open Kyla app
  2. Tap either the Icon for Temperature, Humidity or Air Quality
  3. Tap “Add IR Device” and “Start”
  4. Choose from the device category and locate the brand of the appliance.
  5. Follow the instructions in the app to match the IR remote in the database, and click “Done” to save the IR Remote

What should I do if my appliance is not found in the brand list?

  1. Open Kyla app
  2. Tap either the Icon for Temperature, Humidity or Air Quality
  3. Tap “Add IR Device” and “Start”
  4. Select “Customize your remote control” and create a name to identify the remote control
  5. Select “+ Button” to add a button and create a name for the control “Eg. On/Off”
  6. The app will prompt you to press the remote control within 3cm distance from the smart station.
  7. Once successfully learned, the button will be registered for the action in the app. Continue doing for the rest of the buttons.

Can I use one Smart Station to control the TVs in different room?

No, the infrared signal might be absorbed by the wall therefore you will need another Smart Station for different room.

Why does the Smart Station show offline sometimes?

The Wi-Fi connection might be disconnected or not available. You may try to restart the router to connect back the Smart Station.

What is the specification for Smart Station?

Input Power: 5V 1.5A USB C

Infrared Remote Distance: 7 meters (subject to fixtures between receiver and smart station

Infrared Remote Angle: 360°

What are the brands available on the IR code database?

Currently major brands such as Mitsubishi, Daikin, Sony, Samsung and LG are available. We are continually adding new brands to the database so do check back.

What are the types of devices available in the IR code database?

Currently we support remotes for TV, fan, music player and air conditioner. We will be adding new product categories in the future

Can the Smart Station operate on voice command?

Yes, the smart station is compatible with Google Home and Amazon Alexa. You can use voice command to turn on and off your appliances. However, voice command is not compatible for customized IR remotes.

Why am I having trouble adding new device to the Kyla app on my Android phone?

Please toggle off the data service before starting the pairing process using WiFi. After the successful initial pairing, you can use data service as you normally would.

How long will Kyla provide security updates to their Smart Home devices for?

Kyla will provide security updates to our devices up to 31st Dec 2023, and extended support may be provided after the stated date.

Cybersecurity Labelling scheme (CLS)

What is the CLS?

The CLS was launched by the Cyber Security Agency of Singapore (CSA), as part of efforts to improve Internet of Things (IoT) security, raise overall cyber hygiene levels and better secure Singapore’s cyberspace for consumer smart devices.

Why is CLS important?

The current market for consumer smart devices is often designed to focus on optimizing functionality and cost. The CLS aims to help brands stand out from competitors and be incentivized to develop more secure devices for consumers.

How is the CLS Label awarded?

Under the CLS, smart devices will be rated according to their levels of cybersecurity provisions. This will enable consumers to identify products with better cybersecurity provisions and make informed decisions.

What are the different levels of the CLS Label?

Level 1 : The product meets basic security requirements such as ensuring unique default passwords and providing software updates.

Level 2 : The product has been developed using the principles of Security-by-Design such as conducting threat risk assessment, critical design review and acceptance tests, and fulfilled Level 1 requirements.

Level 3 : The product has undergone assessment of software binaries by approved third-party test labs, and fulfilled Level 2 requirements.

Level 4 : The product has undergone structured penetration tests by approved third-party test labs, and fulfilled Level 3 requirements.

 

Which products are CLS certified?

Kyla Smart Station

Kyla Smart Hub

Source: https://www.csa.gov.sg/programmes/cybersecurity-labelling/about-cls

 

STILL HAVE ANY QUESTIONS?

Email: support@aztech.com

Tel: +65 6594 2288

 

Email or call us during opening hours to speak with our specialists for assistance.

 

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Sun & Public Holidays | Closed

We are committed to ensuring the security of our products and we welcome feedback from security researches in order to improve the security of our products. To read about vulnerability Disclosure Policy, please click here. If you have any questions regarding VDP, please email us at security@aztech.com.

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