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FAQs

Frequently Asked Questions

Smart Home

 
  • Smart Plug >
    • What are the colors on the LED Light represents?
      Colour Status Remarks
      Green On Power On, Connected to Wi-Fi Network
      Blinking (1s on, 1s off) Power On, Not connected to Wi-Fi Network
      Red Blinking (<0.2s on, <0.2 off) Connecting to Wi-Fi Network
      Green & Red Off Power off
      Red Blinking Reset/ Pairing
    • What is the input power for Smart Plug?

      The Input power for Smart Plug UK is 100-240VAC, 50/60Hz, 13A.

      The input power for Smart Plug US is 120VAC, 60Hz

    • How to configure the Smart Plug?

      Follow the steps below:

      1. Download and login to Kyla App from Google Play/ App store.
        Requirements:
        • iOS 12.0 or later
        • Android 5.0 or later
      2. Switch on the power supply.
      3. From the App, select Plugs > Smart Plugs (UK/US) > Scan QR code / Search Device

       

      Pair option:

      • Select “Scan QR code”
      • Scan the QR code on the device or packaging box.
      • Enter Wi-Fi password.
      • Pairing is successfully completed

       

      Search Device Option:

      • Select “Kyla-Plug-XXXX”.
      • Enter Wi-Fi password.
      • Pairing is successfully completed
    • What should I do if the configuration has failed?
      • Ensure your Android device(s) are updated to OS version 4.0 and above
      • Check your smart phone and Wi-Fi connection to search for your router.
      • Ensure you have entered the right password for Wi-Fi.
      • Ensure your router supports wireless IEEE802.11b/g/n standard.
      • Ensure you have entered the right user name of the internet.
      • Ensure your router security mechanism is WEP, WPA-PSK or WPA2-PSK, we recommend WPA/WPA2.
      • Ensure you have an available IP for the router, if not you can disconnect other device and try it again.
    • How do I connect the new Smart Plug to the router?

      You have to configure the new Smart Plug and connect it to the wireless router again.

    • Why does the Smart Plug show offline sometimes?

      The Wi-Fi connection might be disconnected or not available. You may try to restart the router to connect back the Smart Plug.

    • How many schedule tasks can I set?

      You can set up to fifteen (15) tasks.

    • Why does the Smart Plug’s backlight blink after configuration?

      Please check on the followings:

      • Ensure your router is turned on.
      • Ensure you have entered the correct password.
      • Ensure the router DHCP is available.
    • How to control the Smart Plug by Google Home?

      You have to follow the steps below:

      • Turn on Google Home.
      • Instruct Google Home with the name assigned.
    • How many schedule tasks can I set?

      Unlimited.

  • Smart Station >
    • How to pair the Smart Station?

      Follow the steps:

      1. Download Kyla app from App Store or Google Play. (Requires iOS 12.0 or later/Android 5.0 or later)
      2. Plug in USB-C cable to the USB-C port and power supply (power supply not included)
      3. Use one of the following methods to put the Smart Station in WiFi Pairing Mode
        a. Power on the device for the first tie>
        b. Press and hold the function button for 5 seconds and release
      4. From the app, select Add Device > Controls > Smart Station > Search WiFi > select “Kyla-Station-xxxxx” (Note: if the device is undetectable, reset the device and try again)
    • How to reset the Smart Station?

      Press and hold the top button for 5 seconds and release. (Note: The white LED blinks for 120 seconds before connection time-out)

    • What are the colours on the LED Light represents?

      During Pairing:

      LED Colours State Action
      White Off Normal
        Blinking rapidly (0.1s) Resetting device / Pairing mode
        Blinking slowly (0.3s) WiFi disconnected
        Middle LED blink slowly (0.3s) 1. Entering IR learning mode
      2. Learning IR signal
      Red Middle LED blink once Received IR signal (Have learned)
        Three LEDs blink twice Learned IR signal

       

      Status indicator:

      LED Colours State Description
      Air Quality Avg Temp Avg Humidity
      Red Solid Very Poor Hot Very Humid
      Yellow Solid Poor Warm Humid
      Green Solid Fair Moderate Comfort
      Blue Solid Good Cold Very Dry
      - Left Light Off Silent Mode
    • What are the control functions of the function button?

      Function Button

      Result

      Press once

      User-defined via app
      LEDs blink once

      Press twice

      User-defined via app
      LEDs blink twice

      Press and hold for 5s or more and release

      All 3 LEDs will turn on.
      Enter pairing mode
      3 LED blink rapidly for 120s
    • How to add a remote control?
      1. Open Kyla app
      2. Tap either the Icon for Temperature, Humidity or Air Quality
      3. Tap “Add IR Device” and “Start”
      4. Choose from the device category and locate the brand of the appliance.
      5. Follow the instructions in the app to match the IR remote in the database, and click “Done” to save the IR Remote
    • What should I do if my appliance is not found in the brand list?
      1. Open Kyla app
      2. Tap either the Icon for Temperature, Humidity or Air Quality
      3. Tap “Add IR Device” and “Start”
      4. Select “Customize your remote control” and create a name to identify the remote control
      5. Select “+ Button” to add a button and create a name for the control “Eg. On/Off”
      6. The app will prompt you to press the remote control within 3cm distance from the smart station.
      7. Once successfully learned, the button will be registered for the action in the app. Continue doing for the rest of the buttons.
    • Can I use one Smart Station to control the TVs in different room?

      No, the infrared signal might be absorbed by the wall therefore you will need another Smart Station for different room.

    • Why does the Smart Station show offline sometimes?

      The Wi-Fi connection might be disconnected or not available. You may try to restart the router to connect back the Smart Station.

    • What is the specification for Smart Station?

      Input Power: 5V 1.5A USB C

      IInfrared Remote Distance: 7 meters (subject to fixtures between receiver and smart station

      IInfrared Remote Angle: 360°

    • What are the brands available on the IR code database?

      Currently major brands such as Mitsubishi, Daikin, Sony, Samsung and LG are available. We are continually adding new brands to the database so do check back.

    • What are the types of devices available in the IR code database?

      Currently we support remotes for TV, fan, music player and air conditioner. We will be adding new product categories in the future

    • Can the Smart Station operate on voice command?

      Yes, the smart station is compatible with Google Home and Amazon Alexa. You can use voice command to turn on and off your appliances. However, voice command is not compatible for customized IR remotes.

    • Why am I having trouble adding new device to the Kyla app on my Android phone?

      Please toggle off the data service before starting the pairing process using WiFi. After the successful initial pairing, you can use data service as you normally would.

    • How long will Kyla provide security updates to their Smart Home devices for?

      Kyla will provide security updates to our devices up to 31st Dec 2023, and extended support may be provided after the stated date.

Cybersecurity Labelling Scheme (CLS)

 

  • Cybersecurity Labelling Scheme (CLS) >

    Cybersecurity Labelling scheme (CLS)

    What is the CLS?

    The CLS was launched by the Cyber Security Agency of Singapore (CSA), as part of efforts to improve Internet of Things (IoT) security, raise overall cyber hygiene levels and better secure Singapore’s cyberspace for consumer smart devices.

    Why is CLS important?

    The current market for consumer smart devices is often designed to focus on optimizing functionality and cost. The CLS aims to help brands stand out from competitors and be incentivized to develop more secure devices for consumers.

    How is the CLS Label awarded?

    Under the CLS, smart devices will be rated according to their levels of cybersecurity provisions. This will enable consumers to identify products with better cybersecurity provisions and make informed decisions.

    What are the different levels of the CLS Label?

    Level 1 : The product meets basic security requirements such as ensuring unique default passwords and providing software updates.

    Level 2 : The product has been developed using the principles of Security-by-Design such as conducting threat risk assessment, critical design review and acceptance tests, and fulfilled Level 1 requirements.

    Level 3 : The product has undergone assessment of software binaries by approved third-party test labs, and fulfilled Level 2 requirements.

    Level 4 : The product has undergone structured penetration tests by approved third-party test labs, and fulfilled Level 3 requirements.

     

    Which products are CLS certified?

    Kyla Smart Station

    Kyla Smart Hub

    Source: https://www.csa.gov.sg/programmes/cybersecurity-labelling/about-cls

     

Network and Security

 

  • Homeplugs >
    • What is HomePlug / Powerline technology?

      Powerline technology uses existing powerline wiring to convey digital data from one computer to another. The wiring serves as the network, and each electrical outlet serves as a connection point on the network.

      Thus it allows you to simply set up a network by plugging into any electrical outlet making it possible for instant connectivity. Transferring data over the powerline network doesn’t interfere with other electrical devices plugged in around the home because electricity and data are transmitted at very different frequencies.

      HomePlugs are a simple but very effective way to transmit data around your home. HomePlugs use the powerline supply to transmit data, rather than radio waves that wireless solutions use. In order to do this a minimum of two HomePlugs are required. 

      HomePlug AV

      The HomePlug AV specification, which was introduced in August 2005, provides sufficient bandwidth for applications such as HDTV and VoIP. HomePlug AV offers a peak data rate of 200 Mbs at the physical layer, and about 80 Mbs at the MAC layer. HomePlug AV devices are required to coexist, and optionally to interoperate, with HomePlug 1.0 devices. Utilizing adaptive modulation on up to 1155 OFDM sub-carriers, turbo convolution codes for error correction, two-level MAC framing with ARQ, and other techniques, HomePlug AV can achieve near the theoretical maximum bandwidth across a given transmission path. For security reasons, the specification includes key distribution techniques and the use of 128 bit AES encryption. Furthermore, the specification’s adaptive techniques present inherent obstacles to eavesdropping and cyber attacks. Some Qualcomm Atheros-based adapters comply with the HomePlug AV specification but employ a proprietary extension that increases the PHY-rate to 500 Mbit/s primarily by using a wider spectrum.

      HomePlug AV2

      The HomePlug AV2 specification was introduced in January 2012, it is interoperable with HomePlug AV and HomePlug GreenPHY devices and is IEEE 1901 standard compliant. It features gigabit-class PHY-rate, support for MIMO PHY, repeating functionalities and power saving modes. Can use the bandwidth from 30-86 MHz as additional bandwidth. The first generation are generally considered to be 20% faster than HomePlug AV 500, it is often sold as HomePlug 600. They do not support MIMO, but only single streams due to the Atheros chipset architecture (QCA7450/AR1540). October 2013 Qualcomm announced the QCA7500 with support for 2×2 MIMO which supposedly will double data transfer rates. Devolo from Germany has made proprietrary improvements on the standard, and are using the ground wire in addition to phase and null.

    • How do I set up a network with Aztech HomePlugs?

      Aztech HomePlugs are easy to set-up with plug-and-play installation. Simply plug them into available electrical wall sockets – one into your router and the other to the device that you wish to connect to your network. 

      HomePlug AV devices are preconfigured with a common Private Network Name.

      – In Room A, plug in your HomePlug A into the power outlet and connect it to the broadband router using an Ethernet cable.

      – In Room B, plug in your other HomePlug AV device into the power outlet and connect it to your computer’s Ethernet port using an Ethernet cable.

      – Check the LEDs. All three LEDs on both HomePlugs must be ON. Your HomePlugAV network is now ready to use.

    • How will HomePlugs benefit me at home?

      HomePlugs offer many advantages over conventional wired or wireless solutions.

      Reliability – Allow a faster more reliable connection than wireless, no obstacles (like brick walls) for wireless to overcome. Perfect for HD and SD IPTV video streaming.

      Ease of Use – Allow you to transform your powerlines wiring into an instant Local Area Network (LAN) . It’s the easiest way to extend the network connection from your router without having to drill holes in walls / ceilings to feed the Ethernet cable. All you need is an available wall socket.

      Plug and Play – Hassle free installation for instant connectivity.

    • What applications can I use HomePlugs for?
      • TV over IP (IPTV)
      • Voice Over IP (VoIP)
      • Higher data rate broadband sharing
      • Shared broadband internet access
      • Audio and video streaming and transfer
      • Expanding the coverage of wireless LANs
      • PC files and applications sharing between computers
      • Printers, scanners and other peripherals sharing
      • Network and online gaming in any room – you can even connect your games consoles!
      • Home Security /Monitoring 
      • Extended Network Coverage
    • How many Smart Hubs can I add in one home?

      A maximum of 8 HomePlugs (1 master, 8 slaves) can be used in the same household powerline network.

    • Is there a minimum number of HomePlugs needed to create my network?

      You will require at least two HomePlugs to create your household powerline network. 

    • Which operating system does Aztech HomePlug work with?

      Aztech HomePlugs are OS-independent. You can use HomePlugs regardless of your OS. However, there is a requirement for using the Utility software. The Utility software will only run on Microsoft Windows 98SE / ME/ 2000/ XP/ Vista/7 

    • Can Aztech HomePlug work with MACs?

      Yes they can, Aztech HomePlugs work with Apple devices. However, Windows OS is required to run the utility software. The Utility software will only run on Microsoft Windows 98SE / ME/ 2000/ XP/ Vista/7. 

    • What is the transmission range of Aztech HomePlugs?

      Aztech HomePlugs can work up to a distance of 200m point-to-point over household powerlines.

      However the transmission range also depends on:

      • Number of HomePlugs used in the same powerline network
      • Powerline environmental factors such as interferences on your powerline
      • Quality of the electrical installation
    • Can I use Aztech HomePlugs on power extension or multiple sockets?

      Yes. Aztech HomePlugs work on power extension and multiple socket adapters. However we would advise you to plug them directly to the wall socket. We have pass through models to ease off the extra socket.

    • Is Aztech HomePlug suitable for Triple Play?

      Yes. Aztech HomePlugs support Triple Play, i.e. the simultaneous use of data, voice and video applications.

    • What is the power consumption (in watts) of Aztech HomePlug from 230-volt power supply

      Aztech HomePlugs have relatively lower power consumption as compared to any wireless router, which has power consumption of about 2W – 8.5W.

    • Which HomePlugs are compatible with each other?
    • How do I solve wireless blind spot issues?

      Fixing the Problem There are various ways in which you could solve these issues. One is to relocate the wireless router to a location that is optimal, which requires trial and error tests. However, as with many homes, there are issues with relocating the wireless router as the access point is fixed. Here are alternative methods to solve these issues:

      a. DIY Method Some of the DIY Methods have been covered in the articles that you have provided. These include:

      • Keep Wireless Devices Away from Router Wireless devices such as cordless phones will interfere with the wireless signals being broadcasted by the wireless router. Keeping such devices away from the router will reduce these interferences.
      • Aluminium Foil / Can Using aluminium foil or can to redirect the signals, may help to improve the wireless signal as it bounces the signal away from a location that does not need a wireless signal (e.g. outside your home).

      b. Wireless Products These methods may help to improve your wireless signal.

      However, they have their limitations and may not be as effective as the wireless solutions that are in the market.

      • Wireless Router Purchasing a new Wireless Router with the latest technologies will definitely help to improve wireless speeds and signals. Things to look out for in a new Wireless Router:

      – Wireless Standards The current standard for wireless routers is Wireless-N. The new Wireless-AC standard can significantly improve wireless speeds.

      – Dual Band Technology Many devices such as microwaves, cordless phones and even Bluetooth work on the 2.4GHz wireless signal which will interfere with the wireless signals. Getting a wireless router with Dual Band technology can help users speed up their connection by connecting to the less congested 5GHz wireless signal, which has multiple non-overlapping channels.

      – Multi-User Multiple-Input-Multiple-Output (MU MIMO) Technology The dawn of mobile technology has brought many wireless devices into the lives of its users, many of which requires a wireless network connection. With many devices connecting to a single wireless router, it would cause your wireless speed to slow down. MU MIMO, to put it simply, helps distribute the load amongst the various devices which help improve wireless speeds.

      • Wireless Repeaters Wireless repeaters are an easy way to expand the wireless router’s range. Perform a one-time configuration to connect to your wireless router’s network and you simply move it around the house to choose a location that optimises the wireless signal. We recommends the Aztech WL580E Wall-Plugged 300Mbps Dual Band Concurrent Wireless-N Repeater (image attached: WL580_Front.png). It has a Recommended Signal Strength Indicator (RSSI) that helps you choose a location that will help you optimise the wireless signal.
      • Wireless HomePlugs Wireless Repeaters may help expand your wireless range but wireless signals may still have difficulty passing through thick walls. HomePlugs overcome this issue by transmitting data through the electrical powerline within your home. HomePlugs work in pairs – one connected to the router and the other in the room that you need an internet connection – and they need to be plugged directly to the power point. Aztech offers a wide range of HomePlugs to suit various needs – from the basic HomePlug to HomePlugs with AC-Passthrough and Wireless features.
    • How secure is HomePlug?

      The majority of the homes share a transformer with several neighbours, putting several houses on one circuit and thereby making it theoretically possible for the neighbours to access your network. To completely eliminate this potential problem, all HomePlug AV encrypts all data with 128-bit AES encryption whereas 85Mbps HomePlug encrypts all data with 56-bit DES encryption before it is transmitted around the power lines. For further security, all our HomePlug series have encryption that enables you to change the encryption password to make it unique to your network and ensure that your neighbours cannot eavesdrop on your network traffic. Note: Encryption is a method of security used to prevent intruders or unwanted access from within or outside your network. Encryption is usually not enabled by default and must be ‘configured’ using the Utility software provided in the packaging.

    • What is "Simple Connect"?

      “Simple Connect” enables automated & unique password generation feature, pairing up to 2 HomePlugs in a secure and fuss-free way.

    • How do I pair additional HomePlug AV Ethernet Adaptor to an existing HomePlug AV network using "Simple Connect"?

      Step 1: Plug the additional HomePlug near a HomePlug from an existing HomePlug AV network. Upon connection, the LEDs will blink simultaneously and then the Power LED lights on steadily.

      Step 2: Press “Simple Connect” for two seconds from a HomePlug AV in an existing HomePlug AV network. After you release the button, the Power LED will blink.

      Step 3: Press “Simple Connect” for two seconds on the additional HomePlug. Similarly, after you release the button, the Power LED will blink. (Make sure that you press the “Simple Connect” button on the additional HomePlug within two minutes after you press “Simple Connect” from the existing network. The LEDs on both devices will switch off and on twice to signify that they are searching for another device to pair with.

      Step 4: Once the connection was established. Both Power LEDs and the Powerline Activity LEDs on all HomePlugs will be on.

      Step 5: Unplug the additional HomePlug and then connect it to your Ethernet device anywhere within your home.

    • How do i install HomePlug AV utility?

      Step 1: Insert the Resource CD into the CD-ROM Drive.

      Step 2: Click Start button and click Run.

      Step 3: Type D:\Setup.exe and click OK.

      Step 4: Follow the instructions on the installation wizard and complete the process with ease.

    • Do I still need to install the HomePlug AV utility software since there is a "Simple Connect" button for Aztech HomePlug?

      Installing the HomePlug AV Utility software is only needed if you intend to manually change the Private Network Name or view the connection rate. However, there is a requirement for using the Utility software. The Utility software will only run on Microsoft Windows 98SE / ME/ 2000/ XP/ Vista/7.

    • What does the Powerline Activity LED colour indicates?

      Indicating your connection rate:

      IGreen is best

      IAmber is good

      IRed is ok

  • IP Cameras >
    • RaptorVue Camera >
      • Setting up the Aztech RaptorVue Camera (Video)
      • Setting up the Aztech RaptorVue Camera

        1. Connect your smartphone to your wireless router.

        2. Download the AztechRaptorVue app from Google Play or App Store on your phone.

        3. Install and launch the app. Tap Sign up to create a new account

        4. Enter your email address, set your password, and tap Verification code.

        5. Enter the verification code that is sent to the email you entered in Step 4, and tap OK.

        6. Tap Login.

        7. Tap the (+) icon on the top right to add a new camera.

        8. Scan the QR code on the base of the camera and tap Next

        9. Enter the WiFi password of your wireless router and tap Next

        10. Turn up the volume of your smartphone and point its speaker to the microphone of the camera. Wait until the camera connects to the wireless router.

        11. Create a secure password for your Aztech RaptorVue camera, and tap Next

        12. Once the camera is successfully added, change the time zone to the country you set up the Aztech RaptorVue camera in, and tap Complete.

        13. Tap the (X) icon to rename the camera, e.g. Living Room. Tap Complete to finish the setup and you may start operating the Aztech RaptorVue camera.

Any questions?


Email: support@aztech.com

Tel: +65 6594 2288

Email or call us during opening hours to speak with our specialists for assistance.

Mon – Fri (Office) | 08:30 to 17:15

Mon – Fri (Showroom) | 09:00 to 18:00

Weekends & Public Holidays | Closed

We are committed to ensuring the security of our products and we welcome feedback from security researches in order to improve the security of our products. To read about vulnerability Disclosure Policy, please click here. If you have any questions regarding VDP, please email us at

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