FAQs

  • Smart Home (Gen 2)
  • Network & Security

Kyla App

You can download the Kyla App from App Store (iOS platform) or Google Play (Android platform).

Here are the OS version compatible with Kyla:

DevicesCompatible OS
Apple smart phone & tabletiOS 8.0 and above
Android smart phone & tabletAndroid 4.0 and above

No, almost all the Kyla devices required Wi-Fi access to work on except for Smart ZigBee device that can be controlled using LAN connection.

You can set up to five (5) families in one account.

You can add up to five (5) Smart Hubs per family.

You can add up to eight (8) floors in per family.

You can add up to fifty (50) rooms in per family.

You can create up to sixty (60) scenes per family.

You can create fifteen (15) tasks.

Kyla supports English, Chinese, Spanish, German, French, Japanese and Portuguese.

No, you cannot add phone number to my account.

Yes, you can login to your Kyla account in multiple phones at the same time.

You have to allow Kyla to access the location permission on the setting of your mobile phone.

Please follow the steps below to set-up the notification setting:

1. Go to the setting of Kyla, enable the "Timing execution reminder".

2. Make sure you are in "Arming outside" or "Arming at home" mode.

Smart Hub

  1. Download Kyla App (the one in orange) on App Store or Google Play
  2. Open Kyla App and tap “+” symbol on the top right corner.
  3. Select Hu > Smart Hub,  tap “OK” when reminded to use a 2.4GHz WiFi network
  4. Search Device, select “Kyla-Hub-XXXX”, enter Wi-Fi password when prompted
  5. Successful pairing will be showed on the Kyla App

The input power is DC 5V 1A, via micro USB.

The newly-added Smart Hub will appear on the home screen of the app.

1. Switch off the power supply of the Smart Hub, then switch on again.

2. Reset the device by waiting the WiFi LED on the Smart Hub to blink, then press and hold the main button for more than 5 seconds. Release the button when all the LEDs turn off.

3. Restart the pairing process.

IMPORTANT:

 

  • Use a 2.4GHz WiFi network.
  • Ensure your router supports wireless IEEE802.11b/g/n standard.
  • Ensure your router security mechanism is WEP, WPA-PSK or WPA2-PSK, we recommend WPA/WPA2.
  • Ensure your router has open DHCP.

 

 

The Smart Hub is updating. Please keep the Smart Hub turned on for five (5) minutes after the configuration.

If you need to move your hub from a paired gateway to a new one, you may use this feature.

 

  1. From the App, select > Device Settings > Reconfigure Device > (provide new gateway WiFi credentials)
  2. Press and hold the button for more than 5 seconds until Green WiFi LED blink, then release

You can add up to fifty (50) devices to a Smart Hub.

Press and hold the main button for more than 5 seconds. Release the button when all the LEDs turn off.

The status of the LED light represents:

 

  • On: Working normally.
  • Flash once: Triggering a command.
  • Slow flashing: Searching for device.

 

 

No, they are not compatible.

You can add up to five (5) Smart Hubs in one account.

You can add up to eight (8) sensors in one Smart Hub.

Kyla will provide security updates to our devices up to 31st Dec 2023, and extended support may be provided after the stated date.

Switches

  1. Connect Smart Hub to Kyla App
  2. Press and hold the button on the switch for at least 5 seconds (For 2 Gang and 3 Gang, press any button) until the LED light flashes rapidly.
  3. Wait for the LED light to flash slowly then press the button to be connected to the Smart Hub.

Press the button on Smart Switch for four (4) times then press and hold the button until the LED light flashes rapidly.

The input power is at 100-240 VAC, 50Hz.

  • Smart Light Switch 1 Gang Switch: 600W
  • Smart Light Switch 2 Gang Switch: 300W/Gang
  • Smart Light Switch 3 Gang Switch: 200W/Gang
  • Smart Dimmer Switch: 300W

You have to install a Smart Gang Switch and a Smart Scene switch in order to set-up two-way control.

 

  • The status of the LED light represents as follow:
  • Blue light: switch is off
  • Red light: switch is on
  • Red light flash slowly: configuration mode
  • Red light flash rapidly : factory reset

 

 

No, the remote functions will be unavailable without the Smart Hub. However, you can turn on/off the Smart Switch manually.

1. Ensure the LED light on the Smart Switch flashes slowly in red light.

2. Ensure the Smart Hub is in the configuration mode.

3. Place the Smart Hub near to Smart Switch and try again.

If the Smart Switch still cannot be connected, remove the wiring from the back plate of the switch panel before installing it again

Smart Plug

Colour

Status

Remarks

Green

On

Power On, Connected to Wi-Fi Network

Blinking slowly (1s on, 1s off)

Power On, Not connected to Wi-Fi Network

Red

Blinking rapidly (<0.2s on, <0.2 off)

Connecting to Wi-Fi Network

Green & Red

Off

Power off

Red

Blinking

Reset/ Pairing

The Input power for Smart Plug UK is 100-240VAC, 50/60Hz, 13A.
The input power for Smart Plug US is 120VAC, 60Hz

Follow the steps below:

  1. Download and login to Kyla App from Google Play/ App store.
    Requirements:
    • iOS 12.0 or later
    • Android 5.0 or later
  2. Switch on the power supply.
  3. From the App, select Plugs > Smart Plugs (UK/US) > Scan QR code / Search Device

Pair option:

  • Select “Scan QR code”
  • Scan the QR code on the device or packaging box.
  • Enter Wi-Fi password.
  • Pairing is successfully completed

Search Device Option:

  • Select “Kyla-Plug-XXXX”.
  • Enter Wi-Fi password.
  • Pairing is successfully completed

  • Ensure your Android device(s) are updated to OS version 4.0 and above
  • Check your smart phone and Wi-Fi connection to search for your router.
  • Ensure you have entered the right password for Wi-Fi.
  • Ensure your router supports wireless IEEE802.11b/g/n standard.
  • Ensure you have entered the right user name of the internet.
  • Ensure your router security mechanism is WEP, WPA-PSK or WPA2-PSK, we recommend WPA/WPA2.
  • Ensure you have an available IP for the router, if not you can disconnect other device and try it again.

You have to configure the new Smart Plug and connect it to the wireless router again.

The Wi-Fi connection might be disconnected or not available. You may try to restart the router to connect back the Smart Plug.

You can set up to fifteen (15) tasks.

Please check on the followings:

  • Ensure your router is turned on.
  • Ensure you have entered the correct password.
  • Ensure the router DHCP is available.

You have to follow the steps below:

  • Turn on Google Home.
  • Instruct Google Home with the name assigned.

Smart Station

Follow the steps:

  1. Download Kyla app from App Store or Google Play. (Requires iOS 12.0 or later/Android 5.0 or later)
  2. Plug in USB-C cable to the USB-C port and power supply (power supply not included)
  3. Use one of the following methods to put the Smart Station in WiFi Pairing Mode
    a. Power on the device for the first tie
    b. Press and hold the function button for 5 seconds and release
  4. From the app, select Add Device > Controls > Smart Station > Search WiFi > select “Kyla-Station-xxxxx” (Note: if the device is undetectable, reset the device and try again)

Press and hold the top button for 5 seconds and release. (Note: The white LED blinks for 120 seconds before connection time-out)

During Pairing:

LED Colours

State

Action

White

Off

Normal

 

Blinking rapidly (0.1s)

Resetting device / Pairing mode

 

Blinking slowly (0.3s)

WiFi disconnected

 

Middle LED blink slowly (0.3s)

1. Entering IR learning mode
2. Learning IR signal

Red

Middle LED blink once

Received IR signal (Have learned)

 

Three LEDs blink twice

Learned IR signal

 

Status indicator:

LED Colours

State

Description

Air Quality

Avg Temp

Avg Humidity

Red

Solid

Very Poor

Hot

Very Humid

Yellow

Solid

Poor

Warm

Humid

Green

Solid

Fair

Moderate

Comfort

Blue

Solid

Good

Cold

Very Dry

-

Left Light Off

Silent Mode

Function Button

Result

Press once

User-defined via app
LEDs blink once

Press twice

User-defined via app
LEDs blink twice

Press and hold for 5s or more and release

All 3 LEDs will turn on.
Enter pairing mode
3 LED blink rapidly for 120s



  1. Open Kyla app
  2. Tap either the Icon for Temperature, Humidity or Air Quality
  3. Tap “Add IR Device” and “Start”
  4. Choose from the device category and locate the brand of the appliance.
  5. Follow the instructions in the app to match the IR remote in the database, and click “Done” to save the IR Remote

  1. Open Kyla app
  2. Tap either the Icon for Temperature, Humidity or Air Quality
  3. Tap “Add IR Device” and “Start”
  4. Select “Customize your remote control” and create a name to identify the remote control
  5. Select “+ Button” to add a button and create a name for the control “Eg. On/Off”
  6. The app will prompt you to press the remote control within 3cm distance from the smart station.
  7. Once successfully learned, the button will be registered for the action in the app. Continue doing for the rest of the buttons.

No, the infrared signal might be absorbed by the wall therefore you will need another Smart Station for different room.

The Wi-Fi connection might be disconnected or not available. You may try to restart the router to connect back the Smart Station.

Input Power: 5V 1.5A USB C

Infrared Remote Distance: 7 meters (subject to fixtures between receiver and smart station

Infrared Remote Angle: 360°

Currently major brands such as Mitsubishi, Daikin, Sony, Samsung and LG are available. We are continually adding new brands to the database so do check back.

Currently we support remotes for TV, fan, music player and air conditioner. We will be adding new product categories in the future

Yes, the smart station is compatible with Google Home and Amazon Alexa. You can use voice command to turn on and off your appliances. However, voice command is not compatible for customized IR remotes.

Please toggle off the data service before starting the pairing process using WiFi. After the successful initial pairing, you can use data service as you normally would.

Kyla will provide security updates to our devices up to 31st Dec 2023, and extended support may be provided after the stated date.

HomePlugs

Powerline technology uses existing powerline wiring to convey digital data from one computer to another. The wiring serves as the network, and each electrical outlet serves as a connection point on the network.

 

Thus it allows you to simply set up a network by plugging into any electrical outlet making it possible for instant connectivity. Transferring data over the powerline network doesn’t interfere with other electrical devices plugged in around the home because electricity and data are transmitted at very different frequencies.

HomePlugs are a simple but very effective way to transmit data around your home. HomePlugs use the powerline supply to transmit data, rather than radio waves that wireless solutions use. In order to do this a minimum of two HomePlugs are required. 

 

HomePlug AV

The HomePlug AV specification, which was introduced in August 2005, provides sufficient bandwidth for applications such as HDTV and VoIP. HomePlug AV offers a peak data rate of 200 Mbs at the physical layer, and about 80 Mbs at the MAC layer. HomePlug AV devices are required to coexist, and optionally to interoperate, with HomePlug 1.0 devices. Utilizing adaptive modulation on up to 1155 OFDM sub-carriers, turbo convolution codes for error correction, two-level MAC framing with ARQ, and other techniques, HomePlug AV can achieve near the theoretical maximum bandwidth across a given transmission path. For security reasons, the specification includes key distribution techniques and the use of 128 bit AES encryption. Furthermore, the specification’s adaptive techniques present inherent obstacles to eavesdropping and cyber attacks. Some Qualcomm Atheros-based adapters comply with the HomePlug AV specification but employ a proprietary extension that increases the PHY-rate to 500 Mbit/s primarily by using a wider spectrum.

 

HomePlug AV2

The HomePlug AV2 specification was introduced in January 2012, it is interoperable with HomePlug AV and HomePlug GreenPHY devices and is IEEE 1901 standard compliant. It features gigabit-class PHY-rate, support for MIMO PHY, repeating functionalities and power saving modes. Can use the bandwidth from 30-86 MHz as additional bandwidth. The first generation are generally considered to be 20% faster than HomePlug AV 500, it is often sold as HomePlug 600. They do not support MIMO, but only single streams due to the Atheros chipset architecture (QCA7450/AR1540). October 2013 Qualcomm announced the QCA7500 with support for 2×2 MIMO which supposedly will double data transfer rates. Devolo from Germany has made proprietrary improvements on the standard, and are using the ground wire in addition to phase and null.

Aztech HomePlugs are easy to set-up with plug-and-play installation. Simply plug them into available electrical wall sockets – one into your router and the other to the device that you wish to connect to your network. 

 

HomePlug AV devices are preconfigured with a common Private Network Name.

– In Room A, plug in your HomePlug A into the power outlet and connect it to the broadband router using an Ethernet cable.

– In Room B, plug in your other HomePlug AV device into the power outlet and connect it to your computer’s Ethernet port using an Ethernet cable.

– Check the LEDs. All three LEDs on both HomePlugs must be ON. Your HomePlugAV network is now ready to use.

HomePlugs offer many advantages over conventional wired or wireless solutions.

Reliability – Allow a faster more reliable connection than wireless, no obstacles (like brick walls) for wireless to overcome. Perfect for HD and SD IPTV video streaming.

Ease of Use – Allow you to transform your powerlines wiring into an instant Local Area Network (LAN) . It’s the easiest way to extend the network connection from your router without having to drill holes in walls / ceilings to feed the Ethernet cable. All you need is an available wall socket.

Plug and Play – Hassle free installation for instant connectivity.

  • TV over IP (IPTV)
  • Voice Over IP (VoIP)
  • Higher data rate broadband sharing
  • Shared broadband internet access
  • Audio and video streaming and transfer
  • Expanding the coverage of wireless LANs
  • PC files and applications sharing between computers
  • Printers, scanners and other peripherals sharing
  • Network and online gaming in any room – you can even connect your games consoles!
  • Home Security /Monitoring 
  • Extended Network Coverage

A maximum of 8 HomePlugs (1 master, 8 slaves) can be used in the same household powerline network.

You will require at least two HomePlugs to create your household powerline network. 

Aztech HomePlugs are OS-independent. You can use HomePlugs regardless of your OS. However, there is a requirement for using the Utility software. The Utility software will only run on Microsoft Windows 98SE / ME/ 2000/ XP/ Vista/7 

Yes they can, Aztech HomePlugs work with Apple devices. However, Windows OS is required to run the utility software. The Utility software will only run on Microsoft Windows 98SE / ME/ 2000/ XP/ Vista/7. 

Aztech HomePlugs can work up to a distance of 200m point-to-point over household powerlines.

However the transmission range also depends on:

  • Number of HomePlugs used in the same powerline network
  • Powerline environmental factors such as interferences on your powerline
  • Quality of the electrical installation

Yes. Aztech HomePlugs work on power extension and multiple socket adapters. However we would advise you to plug them directly to the wall socket. We have pass through models to ease off the extra socket.

Yes. Aztech HomePlugs support Triple Play, i.e. the simultaneous use of data, voice and video applications.

Aztech HomePlugs have relatively lower power consumption as compared to any wireless router, which has power consumption of about 2W – 8.5W.

Fixing the Problem There are various ways in which you could solve these issues. One is to relocate the wireless router to a location that is optimal, which requires trial and error tests. However, as with many homes, there are issues with relocating the wireless router as the access point is fixed. Here are alternative methods to solve these issues:

a. DIY Method Some of the DIY Methods have been covered in the articles that you have provided. These include:

  • Keep Wireless Devices Away from Router Wireless devices such as cordless phones will interfere with the wireless signals being broadcasted by the wireless router. Keeping such devices away from the router will reduce these interferences.
  • Aluminium Foil / Can Using aluminium foil or can to redirect the signals, may help to improve the wireless signal as it bounces the signal away from a location that does not need a wireless signal (e.g. outside your home).

b. Wireless Products These methods may help to improve your wireless signal. However, they have their limitations and may not be as effective as the wireless solutions that are in the market.

  • Wireless Router Purchasing a new Wireless Router with the latest technologies will definitely help to improve wireless speeds and signals. Things to look out for in a new Wireless Router:

– Wireless Standards The current standard for wireless routers is Wireless-N. The new Wireless-AC standard can significantly improve wireless speeds.

– Dual Band Technology Many devices such as microwaves, cordless phones and even Bluetooth work on the 2.4GHz wireless signal which will interfere with the wireless signals. Getting a wireless router with Dual Band technology can help users speed up their connection by connecting to the less congested 5GHz wireless signal, which has multiple non-overlapping channels.

– Multi-User Multiple-Input-Multiple-Output (MU MIMO) Technology The dawn of mobile technology has brought many wireless devices into the lives of its users, many of which requires a wireless network connection. With many devices connecting to a single wireless router, it would cause your wireless speed to slow down. MU MIMO, to put it simply, helps distribute the load amongst the various devices which help improve wireless speeds.

  • Wireless Repeaters Wireless repeaters are an easy way to expand the wireless router’s range. Perform a one-time configuration to connect to your wireless router’s network and you simply move it around the house to choose a location that optimises the wireless signal. We recommends the Aztech WL580E Wall-Plugged 300Mbps Dual Band Concurrent Wireless-N Repeater (image attached: WL580_Front.png). It has a Recommended Signal Strength Indicator (RSSI) that helps you choose a location that will help you optimise the wireless signal.
  • Wireless HomePlugs Wireless Repeaters may help expand your wireless range but wireless signals may still have difficulty passing through thick walls. HomePlugs overcome this issue by transmitting data through the electrical powerline within your home. HomePlugs work in pairs – one connected to the router and the other in the room that you need an internet connection – and they need to be plugged directly to the power point. Aztech offers a wide range of HomePlugs to suit various needs – from the basic HomePlug to HomePlugs with AC-Passthrough and Wireless features. To be more specific about solving wireless issues, we recommend users to get a pair of HomePlugs – one from the E or EP series to connect to the router and one from the EW series for the room which needs a wireless

The majority of the homes share a transformer with several neighbors, putting several houses on one circuit and thereby making it theoretically possible for the neighbours to access your network. To completely eliminate this potential problem, all HomePlug AV encrypts all data with 128-bit AES encryption whereas 85Mbps HomePlug encrypts all data with 56-bit DES encryption before it is transmitted around the power lines. For further security, all our HomePlug series have encryption that enables you to change the encryption password to make it unique to your network and ensure that your neighbors cannot eavesdrop on your network traffic. Note: Encryption is a method of security used to prevent intruders or unwanted access from within or outside your network. Encryption is usually not enabled by default and must be ‘configured’ using the Utility software provided in the packaging.

“Simple Connect” enables automated & unique password generation feature, pairing up to 2 HomePlugs in a secure and fuss-free way.

Step 1: Plug the additional HomePlug near a HomePlug from an existing HomePlug AV network. Upon connection, the LEDs will blink simultaneously and then the Power LED lights on steadily.

Step 2: Press “Simple Connect” for two seconds from a HomePlug AV in an existing HomePlug AV network. After you release the button, the Power LED will blink.

Step 3: Press “Simple Connect” for two seconds on the additional HomePlug. Similarly, after you release the button, the Power LED will blink. (Make sure that you press the “Simple Connect” button on the additional HomePlug within two minutes after you press “Simple Connect” from the existing network. The LEDs on both devices will switch off and on twice to signify that they are searching for another device to pair with.

Step 4: Once the connection was established. Both Power LEDs and the Powerline Activity LEDs on all HomePlugs will be on.

Step 5: Unplug the additional HomePlug and then connect it to your Ethernet device anywhere within your home.

Step 1: Insert the Resource CD into the CD-ROM Drive.

Step 2: Click Start button and click Run.

Step 3: Type D:\Setup.exe and click OK.

Step 4: Follow the instructions on the installation wizard and complete the process with ease.

Installing the HomePlug AV Utility software is only needed if you intend to manually change the Private Network Name or view the connection rate. However, there is a requirement for using the Utility software. The Utility software will only run on Microsoft Windows 98SE / ME/ 2000/ XP/ Vista/7.

Indicating your connection rate:

Green is best

Amber is good

Red is ok

RaptorVue Camera

1. Connect your smartphone to your wireless router.

2. Download the AztechRaptorVue app from Google Play or App Store on your phone.

3. Install and launch the app. Tap Sign up to create a new account

4. Enter your email address, set your password, and tap Verification code.

5. Enter the verification code that is sent to the email you entered in Step 4, and tap OK.

6. Tap Login.

7. Tap the (+) icon on the top right to add a new camera.

8. Scan the QR code on the base of the camera and tap Next

9. Enter the WiFi password of your wireless router and tap Next

10. Turn up the volume of your smartphone and point its speaker to the microphone of the camera. Wait until the camera connects to the wireless router.

11. Create a secure password for your Aztech RaptorVue camera, and tap Next

12. Once the camera is successfully added, change the time zone to the country you set up the Aztech RaptorVue camera in, and tap Complete.

13. Tap the (X) icon to rename the camera, e.g. Living Room. Tap Complete to finish the setup and you may start operating the Aztech RaptorVue camera.

When the LED light of the camera lights up in solid red, it means there is an error with the SD card.

NOTE: The image shown is the WIPC310FHD, but this issue could affect all camera models

1. On a PC, insert your SD card into the card reader.

2. On the left side panel, right-click This PC, then Manage.

3. A new window pops up. On the left panel, click Disk Management.

At the bottom, the window shows that your SD card has 2 different partitions, which is an issue, because the first part is an unallocated part of the disk.

4. Right-click the Primary Partition in blue, and click Delete Volume.

5. Click Yes when the system prompts to confirm the deletion.

The SD card appears as 100% Unallocated.

6. Right-click the unallocated space, then click New Simple Volume.

7. Click Next when the Wizard window pops up.

8. For Simple volume size in MB, enter the same value as shown for Maximum disk space in MB, then click Next.

9. Proceed to clicking Next only, when prompted to assign Drive Letter or Path.

10. For File system, select exFat or NTFS, then click Next.

11. Click Finish upon the completion of the process.

The SD card appears as 100% Healthy (Primary Partition).

12. Remove the SD card from the card reader and insert it into your IP camera. Wait for the LED to light up in solid red.

13. View your camera settings by tapping the Settings icon on the upper-right corner.

14. Tap Storage Status.

15. Tap Format Storage Device to reformat the SD card on the IP camera.

16. Tap Format, when prompted for confirmation

Wait for about 2-3 minutes for the formatting and rebooting of the IP camera to complete, and the LED on the IP camera lights up in solid green.

17. Check the status of your SD card in the camera settings. The Device Storage shows ON, which means the SD card is now detected by the camera and able to start recording.